Position Overview:

The Customer Service Associate – Tour Operator is truly the face of The Pedal Party. You’ll be responsible for delivering a safe, fun, and unforgettable experience on every ride. You will serve as a guide, host (with some help from a rider of course), and safety lead all in one — keeping energies high and the good times rolling as you take groups to our partner bar stops around the city. 

 

This is a people-first role for someone who thrives in a high-energy, social environment, and loves connecting with others.

 

Key Responsibilities

 

• Open and close the business at the start or end of shift

• Check bookings and verify rider counts prior to departure

• Transport riders safely along the designated route and coordinate arrivals at each partner bar stop

• Actively engage with riders throughout the tour to keep energy high and create a memorable experience

• Monitor rider safety at all times and enforce group guidelines before and during the ride

• Communicate with partner bar staff at each stop to ensure smooth, timely transitions

• Ensure the bike is cleaned, restocked, and ready for the next group after each trip

• Perform basic pre-ride inspections to confirm the bike is in safe operating condition

• Handle questions, concerns, or issues from riders in a professional and friendly manner

 

Qualifications

• Must be 21 years of age or older

• Must possess a valid driver's license with a clean driving record

• Punctual and dependable with a strong sense of personal accountability

• High energy and outgoing with the ability to engage and entertain diverse groups of people

• Adaptable and quick-thinking — able to stay calm and in control in fast-paced environments

• Eager to grow with a small business and willing to take on evolving responsibilities as the company scales

• Prior experience in customer service, hospitality, or entertainment preferred but not required

• CPR/First Aid certification is a plus!